Crisis Management Thoughts » reputation management

Courage

Jonathan Bernstein — Thu, 25 Feb 2010 15:32:01 +0000

Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.

– Winston Churchill

If you’re a crisis manager, whether you want to be or not, and want more than provocative thoughts from crisis management expert Jonathan Bernstein, check out the hundreds of free articles available in archived issues of his crisis managment newsletter and/or sign up to get it yourself, twice a month!

The Roots

Jonathan Bernstein — Sat, 06 Feb 2010 15:43:47 +0000

The roots of some reputation management issues are very simple — like not paying your vendors when you promised to.

– Jonathan Bernstein

Critic Crisis Management

Jonathan Bernstein — Tue, 05 Jan 2010 00:40:28 +0000

If a critic is intent on making himself look like an idiot, you’re often better off letting him do that versus attempting to refute him.

– Jonathan Bernstein

Would-Be Davids

Jonathan Bernstein — Mon, 21 Dec 2009 22:34:05 +0000

The Internet provides many would-be Davids with ready-made slingshots.

– Jonathan Bernstein

The Major Benefit of the Internet

Jonathan Bernstein — Sun, 09 Aug 2009 22:25:35 +0000

“The major benefit of the Internet is the opportunity to quickly and inexpensively communicate one’s messages worldwide. The major downside to the Internet is the opportunity to communicate one’s mistakes worldwide.

It’s bad enough when real or perceived wrongdoing is thus communicated, but when poor impressions are created by website typos, major grammatical errors and amateurish copywriting, the host organization suffers totally needless damage. Too often, far less attention is paid to the quality of a company’s website than to the quality of its print communications. Have you read your own website carefully, recently, and had it proof-read by some other trusted sets of eyes?”

– Jonathan Bernstein