Crisis Management Thoughts » crisis communication http://crisis-thoughts.com Jonathan Bernstein shares thoughts on all aspects of crisis management Mon, 29 Mar 2010 02:25:23 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 Five Tenets http://crisis-thoughts.com/2009/07/five-tenets/ http://crisis-thoughts.com/2009/07/five-tenets/#comments Fri, 03 Jul 2009 16:00:29 +0000 Jonathan Bernstein http://crisis-thoughts.com/?p=73 The Five Tenets of Crisis Communications:

Crisis Communications must be:

* PROMPT — else rumor and innuendo fill the void.

* HONEST — or it will come back and bite you!

* INFORMATIVE — enough information to create a story without legally compromising your situation.

* CONCERNED — show people you care about their feelings.

* TWO-WAY — allow for interaction with all important audiences.

– Jonathan Bernstein

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