Crisis Management Thoughts
>> Jonathan Bernstein shares thoughts on all aspects of crisis management
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Priorities
Us v. Them
It’ll Never Happen
Crisis-Fueled
Crisis Management Tripod
Professional Chicken Little
Is it Positioning or Spin?
Disasters Don’t Care
Crisis Preparedness
Critic Crisis Management
No Respect!
Avoiding Scrutiny
Principals Principles
Would-Be Davids
Back it Up
Reporter Remorse
Who’s at Fault?
Broader Problems
Gauging Reaction
Preparing for Disaster
Feelings
Foresight and Your Money
The Court of Public Opinion
Urgent Tones
Below the Radar
Road to Hell
Thirsty?
It shouldn’t be…
Be Prepared
The Difference Maker
Just Ask!
Waiting to Happen
Wisdom is…
The Other Ship
Right, or Required?
Beware of Predators
A Horse to Water
Definition of a Lawsuit
Motion vs. Action
Deadlines
Internet Time
Hair on Fire
Do Something!
The Most Powerful Force in the Universe
The Bridges
Failed Writers
Media Reality
The Cause
Appearance Matters
Hearing vs. Listening
Know Thine Enemy
The Greatest Problem
Mistakes in Motive
Never Turn Your Back
The Major Benefit of the Internet
Perception and Feelings
“No comment.”
Listen, learn, act.
Definition of a Crisis
There Can’t Be a Crisis!
The Least Important Audience
Uncooperative Reporters
We Screwed Up
Matter of Time
Windshield or the Bug?
Achieving Results
Absence of Communication
Definition of Insanity
Don’t Play Ostrich
Inaction
Five Tenets
Last Words
The Highest Form of Self Defense
Principles and our agenda…
Luck and preparation…
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